In almost all cases, yes – Rubica works seamlessly on any internet connection. However, some corporate wifi networks are configured to block 3rd party VPNs. In this rare situation, you have three choices: Use a cellular provider for Internet access (if your device supports it), temporarily turn off Rubica when on your corporate wifi, or ask your corporate IT team to adjust the network to allow Rubica
Info for your corporate IT team: Rubica uses the IPSec protocol suite for iOS/OSX and OpenVPN technology for Windows/Android devices. Contact us if your IT department needs specific information on ports.
During the installation process, several pop-up windows and prompts will be displayed. You must click “yes” or “accept” (or the equivalent) on all of the prompts in order for Rubica to install correctly. If you think you missed one, delete the Rubica app and reinstall from the beginning.
Sometimes Antivirus or computer-based Firewall rules will prevent Rubica from installing. Try temporarily disabling your antivirus and firewalls before installing Rubica and then enable them again after Rubica is successfully installed.
If you have a VPN already installed on your device, you might need to disable the other VPN to install Rubica. Follow these steps to disable another VPN to allow Rubica:
- On iPhone: Go to Settings > VPN and make sure the Rubica VPN profile has a check mark next to it.
- On Mac/OSX: Go to Apple icon (upper left corner) > System Preferences > Network > “Disable” the non-Rubica VPN profile.
- On Android: Go to Settings > Wireless & Networks > and tap “More.” Then tap “VPN” to see the list of your VPN options. Make sure Rubica is connected/enabled and the others are disconnected. Android also has the option for “always-on” VPN mode. If you have other non-Rubica VPNs, this always-on option will need to be disabled on those VPN profiles. Tap the cog icon next to the VPN name, then toggle the “Always-on VPN” slider to off.
- On Windows 10: Go to Settings > Network & Internet > VPN. Disconnect from the non-Rubica VPN.
- On Windows 8: Click the Network icon in your system tray (bottom of your screen) to view all of your available VPN and Wi-Fi connections. To disconnect from a VPN, click it and click “Disconnect”.